This policy is approved by the management of Dr. Daksh Sethi and is applicable to all units of Dr. Daksh Sethi and its affiliates. This policy will be subject to changes based on management decisions.

1. Once paid through the payment gateway, the amount shall not be refunded except under the following circumstances:

(a.) Multiple-time debiting of the bank account of the customer due to technical error OR account of the customer being debited with the extra amount due to technical error in a single transaction.

(b.) In the case, that customer has charged the full amount, and the appointment can not be given due to the doctor’s unavailability. The customer can opt for using the amount as a deposit for any future consultations at Dr. Daksh Sethi.

2. When the services have not been exploited and the patient does not intend to hold it as a deposit with Dr. Daksh Sethi. The patient may send an email to care@drdakshsethi.com in the following detailed format, provided in Annex1 below.

3. After proper verification, the request for a refund should be processed manually. If the claim is found to be valid, then Dr. Daksh Sethi will refund the eligible amount via electronic mode within seven (7) working days from the date of receipt of the request by email, in the format provided in Annex 1 below.

4. It may take 3 to 21 working days for the payment to reflect in your bank account, depending on your bank’s policy.

5. The company assumes no liability and should not be liable if, due to one or more of the following conditions, it is unable to carry out any payment instructions on the payment date:

(a.) If the payment instructions(s) issued by you is/are incomplete, inaccurate, and invalid.

(b.) If the receiving bank refuses or delays in honoring the Payment instruction(s).

(c.) Situations beyond the company’s control (incl, but not limited to, fire, flood, natural disasters, bank strikes, power failure, breakdown of networks such as computers or telephone lines due to an unforeseeable cause or external factor interference)

(d.) In case the payment is not made for any reason, an e-mail will inform you of the failed payment.

6. User agrees that Company may, at its sole discretion, for any reason whatsoever and without suspending, penalty or terminate its account (or any part thereof) or use of the Services and at any time remove and discard all or any part of its account, user profile or recipient profile. Company may also, with or without notice, at its sole discretion and at any time discontinue providing access to the Services, or any part thereof. User agrees that any revocation of his / her access to the services or any account he/she may have or section thereof may be effected without prior notice, and also agrees that Company shall not be responsible for any such termination to User or any third party. Any suspicious, fraudulent, abusive, or illegal conduct can be reported to local law enforcement agencies. In addition to any other remedies every Business may have at law or in equity, these remedies are. The customer decides to immediately stop using the services upon termination for any reason whatsoever.

7. Company may elect to resolve any dispute, controversy or due arising out of or concerning to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act 1996, Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.

8. Governing Law & Jurisdiction: Subject to the foregoing, it is hereby expressly agreed and declared that court of competent jurisdiction in New Delhi alone shall have jurisdiction with respect to matters pertaining hereto.

Annexure 1
In case of reimbursement, the Customer should email to care@drdakshsethi.com with the following details. Do send the refund details from the registered email ID or the ID used for raising the Video Consultation Request.

1. Patient Name: Mentioned while booking the Video Consult request
2. Ph No: Mentioned while booking the Video Consult request
3. Email ID: Mentioned while booking the Video Consult request
4. City: Mentioned while booking the Video Consult request
5. Unit (Hospital Location) To which the Request was raised
6. Account No:
7. Account Holder Name:
8. IFSC Code:
9. Payment Transaction ID: The date on which the request was raised
10. Transaction Date: The date on which the request was raised
11. UPI ID: The one used by the customer to make the payment